Designation: Merchandiser

Deptt: Sales

Core Activity

Understand and correctly interpret the customer’s requirements and communicate the same effectively in servicing the customer’s needs and all related queries. Ensure that the customer is updated on a day to day basis and feedback is given on all queries placed by the customer.   

Key Responsibilities

Understand and carefully study customers order and seek clarifications if necessary before proceeding for the making of Sales confirmation

Ensure Sales confirmations are thoroughly checked and sent to the customer on the same day the query/ order is placed

Ensure Sales confirmations with dates are sent to the customer within 3 to 4 working days for ‘regular orders’

Ensure that all Mod/Dev orders from the customer are reverted back to the customer after receiving a confirmed date from R&D Deptt

Every order to be accompanied by ‘Order Check List’ Document and filed in the respective customer files once the order is shipped

Send new developments pdf’s to the customers

Plan shipments on a monthly/weekly and daily basis

Follow up shipments with the PPC Deptt for timely deliveries

Inform the customer a week in advance in case there is a delay in shipments

Remind the customer for outstanding payments and bring it to the notice of the management if the customer is not responding

Daily Activity

Orders

To check sales confirmations/ Job Orders ( Article nos, order qty, packing instructions {if any}, finishing remark {if any}, pricing etc}.

Ensure proper filing of documents is done for every customer and all the correspondence with the customers is files on a daily basis in the respective customer file.

To check with the PPC Dept for specific packaging of goods as requested by the customer and clarify the same to the customer by sending the scanned image of the packaged seeking customers approval.   

Customer Enquiries

Read and reply to all customer queries

Study the customer’s orders thoroughly and prepare the SC

Email the SC to the customer and confirm the same

Make the initial clubbing plan as per the category wise lead time excel chart

To evaluate new customer enquiries and get details as per the customer profile form and discuss the same with the sales Head. Correspond with the customer accordingly and initiate business.

Send SC with dates to the customer

Provide customers costing for new enquiries

Update Sampling file customer-wise for all new sampling enquiries

Shipments

Follow up for Proforma Invoice, Final Invoice, GSP, Payments, Final documents as per the the Daily Shipment planner

Update customers with new delivery dates if their shipment is delayed

Get the shipment document made for apparisement purpose

Send Pending order status report to every customer after dispatching a shipment

Clubbing changes for shipments which have not been dispatched with sales head

Weekly Activity

Shipments Planner

Sampling Report update

Monthly Activity

To maintain customer master data and feed in special instructions in the sales software as per the customer’s

               Requirements.

Monthly Shipment Report

New/Own development PDF’s to customers

Monthly party-wise Returns/Credit note details to accounts

Reports

Daily/Weekly/Monthly - Shipment Planner

Monthly sampling report to customer

Monthly Payment Status report

Monthly complaint status report

Monthly sales report

Key Details

Job Function:Materials/Logistics/Supply Chain Mgmt/Procurement,Sales/Business Development

Industry:Fashion/Modelling, Gems & Jewellery

Specialization:Logistics,Material Management,Shipping,Client Servicing

Qualification:

Any Graduate

Employment Type:Full Time